PhoneMachine features
One phone workspace.Every front-desk feature.
AI answering, texting, booking, routing, summaries, team tools, campaigns, and integrations in one place. Start simple, then turn on the advanced tools as your business grows.
AI Front Desk
24/7 AI Receptionist
Answers before voicemail, day or night.
Custom AI Voice & Greeting
Pick a voice, name, tone, and opening.
Caller Intake & Qualification
Captures need, urgency, timing, and callback.
Call Summaries
Clean recap sent after every handled call.
Recording & Transcripts
Playback and full transcripts on paid plans.
Warm Transfers
Screens urgent callers before ringing your team.
Calls & Numbers
Keep Your Number
Forward, port, or start with a new line.
Local & Toll-Free Lines
Add numbers for brands, teams, or campaigns.
Call Flow Control
AI-first, ring-first, ring groups, and routing.
Spam & Voicemail Handling
Filter junk and summarize real messages.
Digital Fax
Send, receive, and route fax documents.
Usage & Billing Limits
Minutes, SMS, add-ons, and prepaid refills.
Texting
Two-Way SMS Inbox
Texts live beside calls and caller history.
Missed-Call Text-Back
Reply instantly when a caller cannot wait.
AI Reply Drafts
Suggested replies based on conversation context.
Scheduled Texts
Send reminders and follow-ups at the right time.
Keyword Replies
HOURS, PRICING, ADDRESS, and more.
Opt-Out & Consent Log
STOP/START handling and compliance trail.
Booking & Follow-Up
Appointment Booking
Book callers into real openings.
Google Calendar Sync
Connect live calendar availability.
Confirmation Texts
Send booking confirmations automatically.
Follow-Up Tasks
Turn every call into the next action.
Review Requests
Text happy callers a Google or Yelp link.
Predictive Follow-Up
Business Pro helps flag who needs attention.
Team Workspace
Users & Roles
Owner, admin, and member access.
Shared Team Inbox
Route texts and calls across teammates.
Internal Video Calls
Browser video links and team collaboration.
Per-Line Personas
Each number can answer like a different brand.
Team Routing
Send calls to the right person or group.
Reports & Usage
Track call volume, SMS, minutes, and trends.
Knowledge & Integrations
Business Knowledge Base
Hours, services, pricing, policies, and FAQs.
AI Auto-Learning
Improve answers from real call patterns.
Webhooks & API Keys
Connect PhoneMachine to your own systems.
CRM Integrations
Jobber, Salesforce, Zapier, Slack, and more.
10DLC SMS Approval
Guided carrier registration for business texting.
Audit Trail
Consent, opt-outs, recordings, and account history.
Plan availability
Core front-desk tools start on Starter. Growth tools unlock as you scale.
Starter covers the core AI receptionist, SMS inbox, recording, transcripts, voicemail summaries, fax, and video links.
Business adds bigger usage pools, team tools, API/webhooks, auto-learning, review collection, keywords, and light outbound AI calls.
Business Pro adds Power Dialer, voice/SMS campaigns, drip automation, voicemail drop, sentiment, and predictive follow-up.
Try it like a customer