Knowledge & Integrations
Get business texting approved with less guesswork.
US carriers now require every business that texts customers to register through 10DLC (10-digit long code) — unregistered traffic gets filtered or blocked. PhoneMachine builds the whole registration into onboarding as a guided, self-serve flow, so you get approved to text without hiring a consultant or deciphering carrier paperwork.
- Answers from your services, hours, pricing, policies, and documents.
- Connects to tools through webhooks, API keys, Zapier, Slack, and CRM integrations.
- Keeps compliance and audit history visible as the phone system grows.
How it works
10DLC SMS Approval
The flow collects exactly what carriers require — legal business name, EIN, use case, sample messages — checks it against the common rejection reasons before submitting, and tracks the application to approval. Most businesses clear it in a few days, and your AI answers calls the entire time you wait.
After approval, compliance stays handled: STOP/START opt-outs, quiet hours, a consent log, and an audit trail are built into every text your business sends.
Answers from your services, hours, pricing, policies, and documents.
Connects to tools through webhooks, API keys, Zapier, Slack, and CRM integrations.
Keeps compliance and audit history visible as the phone system grows.
FAQ
Common questions
What is 10DLC and why do I need it?
It’s the US carrier registration system for business texting on regular 10-digit numbers. Without it, carriers filter or block your messages. Registration is mandatory for A2P business SMS.
How long does approval take?
Most businesses are approved within a few days of submitting. PhoneMachine pre-checks your application against common rejection reasons to avoid resubmission loops.
What do I need to register?
Your legal business name, EIN, a description of what you’ll text (use case), and sample messages. The guided flow walks you through each field.
Can I use PhoneMachine while I wait?
Yes — AI call answering, voicemail, summaries, and inbound texting work immediately. Outbound texting switches on when the carriers approve your registration.
Ready to test it?