Texting
Recover the caller before they dial someone else.
Most callers who hit voicemail don’t leave a message — they dial the next business on Google. Missed-call text-back closes that gap automatically: the moment a call goes unanswered, PhoneMachine texts the caller from your business number, so the conversation starts before they move on to a competitor.
- Keeps call and text history together in one customer thread.
- Helps recover missed callers before they move on to another business.
- Supports consent, opt-outs, and carrier-approved business texting workflows.
How it works
Missed-Call Text-Back
The text goes out within seconds of the missed call, and you control what it says per line — something as simple as “Sorry we missed you! Reply here and we’ll get right back to you” recovers callers that voicemail never would. Replies land in your shared SMS inbox next to the caller’s history, where the AI can draft a response for your team to send.
It also works as a safety net behind the AI receptionist. Even when the AI answers most calls, text-back covers the ones that slip through — hang-ups before pickup, declined calls, and callers who simply prefer to text.
Keeps call and text history together in one customer thread.
Helps recover missed callers before they move on to another business.
Supports consent, opt-outs, and carrier-approved business texting workflows.
FAQ
Common questions
How fast does the text-back go out?
Within seconds of the missed call. The caller gets your message while they’re still holding their phone — before they’ve dialed the next business on the list.
Can I customize the missed-call text message?
Yes. Each line has its own text-back message, so a sales line, support line, and after-hours line can each say something different.
Do I need approval before my business can text?
US carriers require 10DLC registration for business texting. PhoneMachine builds the registration into onboarding as a guided, self-serve flow — most businesses are approved within a few days, and the AI answers calls while you wait.
What happens when the caller replies?
The reply lands in your shared team SMS inbox alongside the caller’s history, and the AI can suggest a drafted response so your team answers in seconds instead of starting from a blank box.
Ready to test it?