Texting
Calls and texts in one customer thread.
Half your customers would rather text you than call — and when they do, those texts shouldn’t live in one employee’s personal phone. PhoneMachine gives your business number a real two-way SMS inbox: texts arrive next to the same customer’s calls and voicemails, visible to the whole team, with AI-drafted replies ready to send.
- Keeps call and text history together in one customer thread.
- Helps recover missed callers before they move on to another business.
- Supports consent, opt-outs, and carrier-approved business texting workflows.
How it works
Two-Way SMS Inbox
Every conversation is one thread per customer, not per channel. The plumber who called Tuesday and texted Thursday is the same record, with the same history, notes, and consent status — so anyone on the team can pick up the conversation without asking “what’s this about?”
Business texting runs through carrier-approved 10DLC registration (guided during onboarding), with STOP/START handling and a consent log built in, so the texting that grows your business doesn’t create compliance risk.
Keeps call and text history together in one customer thread.
Helps recover missed callers before they move on to another business.
Supports consent, opt-outs, and carrier-approved business texting workflows.
FAQ
Common questions
Can my whole team see and answer texts?
Yes — the SMS inbox is shared per line, with assignment and roles, so texts stop living in one person’s cell phone.
Do texts and calls show up together?
Yes. Calls, texts, and voicemails from the same customer are one thread with shared history and notes.
Can the AI answer texts for me?
The AI drafts context-aware replies your team can send with one tap, and keyword replies (HOURS, PRICING, ADDRESS) answer common questions instantly.
What about texting compliance?
10DLC carrier registration is a guided, self-serve part of onboarding, and STOP/START opt-out handling plus a consent log are built in.
Ready to test it?