01
Tell us about your business
Pick your industry, paste your website, and the AI learns your hours, services, and FAQs in 60 seconds.
AI receptionist · built for Brick-and-mortar retail store owners
AI phone system for retail stores
Answer in-stock checks, hold-this-item requests, store hours, special orders, return policy, gift card balances, and accessibility questions while the floor staff are with paying customers.
For test calls to the AI — say anything, hear how it handles it.
Plans from $39/moSee pricing before signup. Start small, keep your number, and cancel anytime. Free Retail test callHear a real two-way conversation on your phone before you create an account. Watch the workflowSee how the AI answers, qualifies, routes, and summarizes Retail calls.
1Pick your script
2Test the AI
3Forward your number
4Go live
Test drive · no signup
Test-drive the AI on your own phone.
Drop your number and the AI will ring you in 10 seconds — just like a real Retail customer would reach your business. Talk to it however you want. It's the AI on the line, not a sales rep.
- A real two-way conversation — not a recording
- The AI tells you upfront that it's an AI
- Your number isn't saved, sold, or marketed to
24/7
Live answer · holidays, nights, weekends
60+
Industry-trained scripts ready to go
5 min
From signup to your first AI-answered call
02 Setup in 5 minutes
From signup to your phone ringing — by the time your coffee is cold.
No phone trees, no IVR maps, no "press 1 for sales." You describe your business, the AI learns it, and you forward your number. That's it.
02
Forward your number
Keep your number. Forward busy/no-answer/after-hours to the AI. Or get a new dedicated line.
03
Calls answered in 5 minutes
Test from your own phone. Tweak the voice, the script, the transfer rules. Go live when it sounds right.
03 Built for Retail
Trained on the exact calls your Retail business gets.
Every industry has a different cold-open. Retail calls start with their own kind of urgency. We ship with a tuned greeting, intake, transfer rules, and never-say list — then you customize.
Live workflow
RETAIL · LIVE CALL
Saturday rush in-stock
CALLER
Do you have the brown leather recliner in stock?
- In-stock and size checks
- Hold an item
- Return, refund, or exchange
- Special order or layaway
AI Receptionist
I can check approved inventory or take your details for a callback. Do you have a model number or saw it online?
TranscriptSummaryFollow-up
What the AI handles
- In-stock and size checks. Check approved POS inventory or capture item, size, color, and callback details.
- Hold an item. Collect SKU or description, customer name, pickup window, and deposit rules.
- Return, refund, or exchange. Quote the approved policy window, receipt rules, and final-sale exceptions without improvising.
- Special order or layaway. Capture item, deposit comfort, financing interest, and decision-maker.
- Store hours, holiday hours, directions. Read approved hours, parking, and accessibility notes.
Plays nice with
Hear it handle a Retail call Lightspeed Retail · Square for Retail · Shopify POS · Clover · Heartland Retail
04 What it actually does for Retail
Six Retail call types your voicemail will never handle.
PhoneMachine.ai is not a fancier voicemail. It is the first ring of your business — already trained on the exact intake your Brick-and-mortar retail store owners need.
In-stock and size checks
Check approved POS inventory or capture item, size, color, and callback details.
Hold an item
Collect SKU or description, customer name, pickup window, and deposit rules.
Return, refund, or exchange
Quote the approved policy window, receipt rules, and final-sale exceptions without improvising.
Special order or layaway
Capture item, deposit comfort, financing interest, and decision-maker.
Store hours, holiday hours, directions
Read approved hours, parking, and accessibility notes.
Lost item or accessibility request
Log description, date visited, and route to the manager on duty.
Built for teams
One shared business number your whole Retail team can work from.
Shared phone systems convert because they solve the real mess: missed ownership, duplicate replies, personal phones, and callers repeating the same story. PhoneMachine.ai adds the missing layer — the first response, the notes, the urgency, and the next action are already captured.
Sales, support, after-hours — your whole team works from a single line your customers already know.
Every conversation visible to the team. No more lost threads on personal cell phones.
Caller reason, urgency, transcript, and the suggested next step are ready before a human picks up.
Assign, transfer, snooze, resolve. Nothing ever falls through the cracks.
05 Beyond answering
Once the AI can answer, the next conversion lives in the follow-up.
Shared team lines. SMS. Outbound AI callbacks. Editable scripts. A real knowledge base. Calendar, Gmail, integrations, AI memory. The growth tools that move missed calls into booked work.
Shared team phone lines
Multiple teammates working from the same business number with shared call history, texts, and voicemails.
Two-way SMS conversations
Inbound + approved outbound texts, keywords, and follow-up paths so callers can reply the way they already communicate.
Outbound AI callbacks
Let the AI place script-based follow-ups for missed leads, reminders, appointment confirmations, and status updates.
Editable call scripts
Start from real-world flows for intake, pricing, appointments, urgent calls, follow-ups, and warm transfers.
Knowledge base & learning
Train the AI with your FAQs, policies, scripts, uploaded docs, website content, and never-say rules.
Google Calendar booking
Connect your calendar so the AI holds slots, confirms by text, and sends the intake form.
Gmail & email workflows
Bring email follow-up into the same workspace as calls, messages, and reminders.
Team chat & internal video
Discuss calls behind the scenes and start an internal video huddle around urgent conversations.
Integrations & webhooks
Connect forms, CRMs, scheduling tools, and internal systems so calls use real business context.
AI memory for known callers
Notes, preferences, prior conversations, and AI instructions stay attached to each contact.
06 How it stacks up
vs. voicemail. vs. answering services. vs. hiring.
The honest comparison. Most Retail teams already pay one of the other three options — they just don't realize they're paying.
What matters
RECOMMENDEDPhoneMachine.ai
Voicemail
Live answering service
Hire a receptionist
24/7 answer in one ring
Yes
No
Yes
No
Qualifies the caller
Yes
No
~ Sometimes
Yes
Books on your calendar
Yes
No
~ Sometimes
Yes
Warm-transfers urgent calls
Yes
No
Yes
Yes
Trained on your business
Yes
No
~ Sometimes
Yes
Setup time
5 minutes
0 minutes
1–2 weeks
4–8 weeks
Monthly cost
From $39
$0 (and ~70% of voicemails go unreturned)
$350–$600+
$3,800+ (W-2, benefits, PTO)
07 The receipts
Real businesses. Real Tuesday-at-2am calls.
From the first week of going live. We'll share full transcripts and recordings on request.
"We were missing 30 calls a week to voicemail. Now every one gets answered, qualified, and on the calendar — even on Sundays. It pays for itself in a single booking."
Marcus K.OwnerRetail
"Our front desk used to drown in repeat calls — hours, insurance, where to park. The AI handles all of it in our voice. The team only sees the real conversations."
Dr. Priya R.Practice OwnerRetail
"The first night it went live, a 2am emergency got triaged, vendor dispatched, owner texted. Before, that was a Monday-morning fire. Game over."
Jenna T.Operations LeadRetail
08 60+ industries · pick yours
Different business? Open the page built for it.
Each industry page ships with a tuned greeting, intake script, transfer rules, and the FAQs your customers ask most. Filter by category or search.
or browse below
Property & Real EstateProperty ManagementOpen page Property & Real EstateReal Estate AgentsOpen page Property & Real EstateMortgage / Loan OfficersOpen page Home Services & TradesHVACOpen page Home Services & TradesPlumbingOpen page Home Services & TradesElectricalOpen page Home Services & TradesRoofingOpen page Health & WellnessDentalOpen page Health & WellnessMedical PracticesOpen page Health & WellnessVeterinary ClinicsOpen page Home Services & TradesAuto RepairOpen page Professional ServicesLaw FirmsOpen page Professional ServicesInsurance AgenciesOpen page Home Services & TradesPest ControlOpen page Home Services & TradesGarage DoorOpen page Home Services & TradesCleaning ServicesOpen page Health & WellnessSalons and SpasOpen page Home Services & TradesLandscapingOpen page Home Services & TradesHandyman ServicesOpen page Home Services & TradesAppliance RepairOpen page Hospitality & EventsRestaurants and CateringOpen page Hospitality & EventsTravel Agencies and Tour OperatorsOpen page Hospitality & EventsHotels and MotelsOpen page Home Services & TradesLocksmithsOpen page Home Services & TradesTowing and RoadsideOpen page Home Services & TradesMoving CompaniesOpen page Hospitality & EventsFuneral HomesOpen page Hospitality & EventsSelf StorageOpen page Professional ServicesCPA and Tax PrepOpen page Professional ServicesFinancial AdvisorsOpen page Health & WellnessChildcare and TutoringOpen page Health & WellnessChiropractic and Physical TherapyOpen page Health & WellnessTherapists and CounselorsOpen page Property & Real EstateHome InspectorsOpen page Professional ServicesConsultantsOpen page Professional ServicesIT Support and Managed ServicesOpen page Professional ServicesMarketing AgenciesOpen page Property & Real EstateConstruction and RemodelingOpen page Property & Real EstateArchitects and EngineersOpen page Hospitality & EventsPhotographers and VideographersOpen page Hospitality & EventsEvent Planners and VenuesOpen page Health & WellnessGyms and Fitness StudiosOpen page Professional ServicesBail BondsOpen page Professional ServicesStaffing and RecruitingOpen page Home Services & TradesPool ServicesOpen page Retail & E-commerceRetail StoresOpen page Retail & E-commerceOnline Stores & EcommerceOpen page Home Services & TradesSolar InstallationOpen page Hospitality & EventsCatering CompaniesOpen page Hospitality & EventsFlorists & Flower ShopsOpen page Home Services & TradesSnow Removal & PlowingOpen page Home Services & TradesSeptic ServicesOpen page Professional ServicesMobile Notary ServicesOpen page Health & WellnessBarbershopsOpen page Home Services & TradesCarpet & Upholstery CleaningOpen page Home Services & TradesTile, Kitchen & Bath RemodelingOpen page Home Services & TradesWater Damage RestorationOpen page Home Services & TradesTree ServicesOpen page Home Services & TradesJunk RemovalOpen page Home Services & TradesPainting ContractorsOpen page Health & WellnessMed SpasOpen page Health & WellnessOptometry & Eye CareOpen page Health & WellnessPet Grooming & BoardingOpen page Home Services & TradesAuto Glass & Windshield RepairOpen page Home Services & TradesAuto Body & Collision RepairOpen page
09 Honest pricing
Two plans. Add only what you need.
Every plan includes the AI receptionist. Pick the plan by team size, then add users, numbers, campaigns, or extra AI usage when the business needs more.
7-day free trial. Yearly saves about 20%.
Business phone line with AI answering.
$29/mo
Save $10/mo with yearly.For solo owners and small teams that need one professional line answered when nobody can pick up.
- 1 user and 1 business number
- AI receptionist for missed and after-hours calls
- Call, text, voicemail, transcript, and summary history
- Warm transfer, calendar booking, and follow-up capture
- 50 AI-handled calls or about 75 AI minutes included
Start with a 7-day free trial. Usage protection is on by default: if included AI usage runs out, the AI pauses or you add prepaid credit.
Start StarterTeam phone system with AI receptionist built in.
$79/mo
Save $20/mo with yearly.For businesses that need a shared inbox, more call volume, team visibility, and assisted outbound follow-up.
- 3 users and 2 business numbers
- Shared calls, texts, voicemails, notes, and assignments
- AI knowledge base, transcripts, summaries, and contact memory
- Power Dial Lite for one-at-a-time follow-up
- 150 AI-handled calls or about 300 AI minutes included
Start with a 7-day free trial. Built for team workflows without surprise bills. Add campaigns or extra usage only when you need more.
Start BusinessAdd more when you need it
Growth, outbound, and heavier usage can be added later.
- Extra user: $15/mo
- Extra standard number: $10/mo
- Power-dial pool number: $15-$19/mo
- Extra AI usage pack: $25
- Power Dial Campaigns: +$49/mo
- SMS Drips: +$49/mo after approval
- Usage caps and prepaid refill controls
- Custom integration plans available
- Custom high-volume plans available
10 Honest answers
The questions every Retail owner asks first.
Still on the fence? Call (888) 729-0139 and ask the AI itself. It'll tell you.
Hours and holidays
Read only approved store hours, holiday hours, and reduced-hour days; never guess.
Return policy
Quote the exact return window, receipt rules, final-sale categories, and exchange-only items as written by the owner.
Hold rules
Default hold window, deposit threshold, and who can extend a hold.
Inventory answers
Use approved POS feed if connected; otherwise capture details for a floor callback instead of guessing stock.
Does it actually sound human?
Yes. We use the latest ultra-low-latency voice models with sub-second response, natural backchanneling, and your script. You pick the voice and accent. Most callers do not realize they are talking to an AI — and we tell them upfront if you want us to.
Can I keep my existing business number?
Yes. Forward your existing number to the AI on busy / no-answer / after-hours, or 100% of calls — your choice. You can also port your number in or get a new dedicated line.
How long does setup take?
About 5 minutes for a basic line. Tell us your business, paste your website, and the AI ingests your hours, services, FAQs, and pricing. You can start taking real calls today.
What if a caller wants a human?
It will warm-transfer them to your team with the reason already captured — by phone, text, or a calendar booking. You set the rules per scenario.
Does it integrate with my CRM / calendar?
Google Calendar, webhooks, and API access on every paid plan. Native CRMs (HubSpot, Salesforce, ServiceTitan, Housecall Pro, Jobber, AppFolio) on the Business plan and up.
Can I cancel anytime?
Yes. Month-to-month, no annual lock-in. Cancel from your dashboard. You keep your transcripts and recordings.
Is it HIPAA / TCPA / compliant?
We support HIPAA BAAs through custom healthcare setup. All calls follow TCPA and state two-party consent rules; recordings include the required disclosure when you enable them.
What if it gets a call wrong?
You review the transcripts. Flag a mishandled call and we automatically retrain the AI on the correction. It gets better every week — for free.
Hear it for yourself
Test-drive the AI. Then make it yours.
Dial the line below right now. Talk to the AI like you would a real receptionist. If it sounds like the front desk you wish your Retail business had — start your trial.
(888) 729-0139For test calls to the AI — say anything, hear how it handles it.