AI phone system for HVAC, plumbing, roofing, electrical, and general contractor businesses
AI phone system for home service businesses
When the whole crew is on a roof, under a house, or up a ladder, somebody still has to pick up. PhoneMachine answers for HVAC, plumbing, roofing, electrical, and general contractors, sorts the emergencies from the estimates, and sends you the details. Plans start at $19 a month with a 7-day free trial.
Meet Your Home Services AI Employee
PhoneMachine answers calls for home services, qualifies the request, captures the details, routes urgent work, and gives your team the clean next step.
What it handles for home services:
No heat or no ACFind out how bad it is, who is in the house, and whether anyone is at risk, then flag it urgent and take the address and a good callback number.
Burst pipe or active leakAsk whether the water is still running and whether the shutoff has been found, then pass it on as an emergency with the address.
Roof leak after a stormGet the address, where it is leaking inside, whether there is a tarp on yet, and whether an insurance claim has been started.
Electrical problemsPick out sparks, burning smells, and dead circuits from routine requests, and send the dangerous ones to you right away.
Estimate requestsWrite down what the job is, the address, the timeline, who decides, and the best times for you to come look.
Job status callsCustomers asking where their crew is or when the part comes in get an answer from your notes, or a callback task if the answer is not there.
Existing customers and repeat workRecognize people you have worked for before so they do not have to explain their whole history again.
Vendors, inspectors, and suppliersTake a clear message from the supply house, the inspector, or the homeowner next door and route it to the right person.
Why home services teams choose PhoneMachine
The calls that pay best come while you are in a crawlspace, on a roof, or under a sink, and the customer who gets voicemail calls the next company on the list.
Capture
On the roof when the phone rings
You cannot answer from a roof, from the top of a ladder, or from inside a wall. A caller who gets voicemail on an estimate usually calls the next number. PhoneMachine picks up, asks the right questions, and leaves you a clean summary to call back.
Route
The first cold night or the first heat wave
One bad weather day can put more calls on the phone than your office can answer. PhoneMachine takes every one, writes down the address and how urgent it is, and puts the real emergencies at the top of the list.
Follow up
Burst pipes and leaks that cannot wait
A flooding basement is not a call to leave for morning. PhoneMachine asks about the shutoff, takes the address, and sends the emergency to whoever is on call.
Automate
The storm that sends everyone to the same roofers
After a hard storm, homeowners call every roofer they can find. The one that answers and books an inspection first usually gets the job.
How it works
Answer, understand, route, follow up.
Home Services caller reaches you
Use a PhoneMachine number or forward the line customers already call.
AI handles the front desk work
It follows your home services scripts, FAQs, escalation rules, and caller history.
The conversation becomes structured data
Transcript, summary, tags, urgency, contact updates, and next action are saved.
Your team gets a clean handoff
Call back, text, assign a task, route urgent work, or launch approved follow-up.
Home Services call handling, built in
Every vertical page keeps the current PhoneMachine system, with the scripts, boundaries, and intake fields changed for home services.
Voice
Voice
Answers home services calls 24/7 and captures intent.
Text / SMS
Text / SMS
Sends links, reminders, confirmations, and follow-up replies with consent controls.
Outbound
Outbound
Runs approved callback and follow-up scripts without inventing promises.
Knowledge
Knowledge
Uses approved home services FAQs, policies, fields, and never-say rules.
Team handoff
Team handoff
Moves the conversation into your shared inbox with context and next steps.
Live call example
Hear the AI handle a home services call.
Burst pipe on a Sunday night is the kind of scenario the page is built around.
Burst pipe on a Sunday night
CALLERA pipe burst in our basement and water is going everywhere.
PHONEMACHINEI am marking this as an emergency. Can you reach the main shutoff, and is anyone in danger from the water near outlets?
CALLERI found the shutoff and turned it off. The floor is soaked.
PHONEMACHINEGood. I have your address and a callback number, and I am sending this to the on-call plumber right now.
The math
One extra job from a call you would have missed can pay for the phone system.
Plans start at $19 a month, and every plan begins with a 7-day free trial. Compare that to what a single water heater, furnace, roof repair, or remodel is worth to your business, and to what a missed call costs you.
Guardrails for home services
The AI uses the same PhoneMachine workflow with industry-specific safety and compliance boundaries.
Safety first
Gas smells, sparks, burning smells, sewage, active water, and people at risk from heat or cold go to you as urgent instead of getting troubleshooting advice from an AI.
Licensed work stays with licensed people
The AI takes the details and sends them to you. It does not diagnose, quote final prices, or say a job meets code.
Recording and consent
Call recording and transcript settings should match the rules where you and your customers are.
For one person
Personal
An AI receptionist for one person.
$19/month
Start with Personal- 30 answered calls / month
What's included
- 50 SMS segments / month
- 1 team member · 1 phone number
- AI answering, messages + text summaries
- Appointment booking
- Call recordings, transcripts + summaries
AI receptionist
Starter
An AI receptionist.
$49/month
Start with Starter- 75 answered calls / month
What's included
- 100 SMS segments / month
- 2 team members · 1 phone number
- Appointment booking + call transfers
- Call recordings, transcripts + summaries
For growing teamsMost popular
Growing
More calls, more numbers, more room for your team.
$99/month
Start with Growing- 200 answered calls / month
What's included
- 300 SMS segments / month
- 5 team members · 2 phone numbers
- Appointment booking + call transfers
- Call recordings, transcripts + summaries
Custom plans
Pro
Larger teams, higher volume and outbound campaigns.
Custom
Contact us- Custom call + SMS allowances
What's included
- Custom team members + phone numbers
- Power Dial Contacts + Campaigns
- Voice campaigns, SMS drips + voicemail drop
- Number pooling + outbound scripts
Home Services setup
What the AI needs to know.
What counts as an emergency+
You decide. Typical choices are no heat in cold weather, no AC in dangerous heat, active water, gas smell, sparks or burning smell, and an active roof leak.
Emergency and after-hours handling+
Set who gets the urgent calls, what hours count as after hours, and what the caller is told about emergency or after-hours charges. The AI only uses wording you approve.
Estimate intake+
For each trade, set the questions you want asked. For example, system age for HVAC, fixture and location for plumbing, roof type for roofing, panel and circuit details for electrical, and square footage and timeline for remodels.
Service area+
Tell the AI which towns and zip codes you cover so it can politely turn down calls you cannot take instead of promising a visit.
Prices and promises+
The AI does not make up prices, repair diagnoses, arrival times, or guarantees. It sticks to what you have approved and offers a callback when it does not know.
Job status questions+
Give it your schedule or job notes and it can answer where a crew is. Without them it takes a message and creates a callback task for your office.
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Read articleStop sending home services callers to voicemail.
Launch a 24/7 AI front desk with real phone, SMS, scripts, summaries, routing, and follow-up for home services.
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