Independent pricing guide · facts checked 2026-07-11
Smith.ai pricing,
explained plainly.
Smith.ai sells answering by the call — AI plans and human-receptionist plans, each with quotas and per-call overage. As of July 2026 their own pricing pages show a contact form instead of numbers, so here is what the plans have been reported to cost, what is included, and where the meter runs.
Smith.ai bills per call. Their AI Receptionist is reported at $97.50/mo for 30 calls (~$3.25/call); human-backed virtual receptionist plans run about $292.50/mo (30 calls) to $1,950+/mo (300 calls), with overage around $9.75 per additional call and live-agent handoff about $3/call on AI plans. As of July 2026, Smith.ai no longer displays prices on its pricing pages — you fill out a form and sales contacts you.
THE FULL PRICE LIST
Smith.ai plans, broken down.
| Plan | Price | What you get |
|---|---|---|
| AI Receptionist | $97.50/mo (reported) | 30 calls (~$3.25/call); live-agent handoff ~$3/call extra |
| Virtual Receptionist — Starter | $292.50/mo | 30 human-answered calls (~$9.75/call) |
| Virtual Receptionist — Basic | $765/mo (reported) | 90 calls |
| Virtual Receptionist — Pro | $1,950/mo (reported) | 300 calls |
| Enterprise | Custom quote | Custom call volume and workflows |
As of 2026-07-11, smith.ai’s pricing pages (smith.ai/pricing, /pricing/ai-receptionist, /pricing/receptionists) display a contact form with no numbers. Figures above are their last widely reported published rates plus current third-party pricing roundups — confirm in writing with their sales team.
Add-ons, overage, and the fine print
- Overage: ~$9.75 per call beyond quota on human plans (reported $9.75–$10.50 by tier)
- Live-agent handoff on AI plans: ~$3 per call
- Web chat plans reported separately: ~$140/mo (20 chats), ~$300/mo (50), ~$600/mo (120)
- Outreach/campaign services quoted separately
- 30-day money-back guarantee historically offered; month-to-month billing
WHAT THE PRICE COVERS
Included — and not.
What’s included
- 24/7 answering (AI plans) / staffed human answering on receptionist plans
- Lead qualification, intake, and appointment scheduling
- Call summaries and transcripts
- CRM integrations and call transfer
- Spam and robocall blocking
What’s extra or missing
- A business phone system — Smith.ai answers your existing line; the line, texting inbox, and records live elsewhere
- Unlimited or minute-based usage — every answered call consumes quota regardless of length or value
- Live-agent escalation on AI plans (billed per call)
- Public pricing — since mid-2026, numbers require a sales conversation
READ BEFORE YOU BUY
The gotchas in
the Smith.ai math.
Every call is a billable unit
Per-call billing means a 20-second "are you open today?" costs the same quota slot as a 10-minute qualified intake. At ~$9.75/call on human plans, high-volume weeks get expensive fast, and you can’t control which calls come in.
The price disappeared from the website
Smith.ai used to publish plan pricing. As of July 2026, every pricing URL routes to a contact form. That usually signals negotiated pricing — fine if you like to negotiate, a yellow flag if you want to budget from a rate card.
AI plan + human handoff = two meters
The AI plan looks cheap per call (~$3.25), but calls the AI can’t finish hand off to a live agent at roughly $3 more per call. Budget for the blended rate, not the sticker.
WHEN SMITH.AI IS WORTH IT
Smith.ai is worth it when trained human judgment on every call is the actual requirement — high-stakes legal intake, complex qualification, white-glove client experience — and your call volume is modest enough that per-call economics work. Their receptionists are genuinely well regarded, and the 30-day money-back guarantee lowers the risk of finding out.
THE COMPARISON
Smith.ai vs PhoneMachine.
| Smith.ai | PhoneMachine | |
|---|---|---|
| Billing unit | Per call, with quotas + overage | Flat monthly + included AI minutes |
| Entry price | $97.50/mo reported (AI, 30 calls) | $39/mo billed annually ($49 monthly) |
| Cost of a busy month | Grows ~$9.75/call (human plans) | Same flat rate; $0.30/min only past included minutes |
| Pricing published | ✗ contact form (as of July 2026) | ✓ full rate card public |
| Two-way texting inbox | Answering-service focus | ✓ included with AI-drafted replies |
| Bilingual English + Spanish | Available | ✓ included on every plan |
| Free trial | 30-day money-back guarantee | ✓ 7 days, $0 if you cancel |
PhoneMachine — the flat-rate side of the table
- Starter $39/mo billed annually ($49 month-to-month) — 120 AI minutes, 2 users + 1 number
- Business $99/mo billed annually ($129 month-to-month) — 300 AI minutes, 5 users + 2 numbers
- Business Pro $239/mo ($299 monthly) — 600 AI minutes + outbound automation
- Bilingual English + Spanish answering included on every plan
- Flat-rate plans, no per-call fees; overage $0.30/min · $0.07/SMS, published
- 7-day free trial, month-to-month, keep your number if you leave
Want the deeper head-to-head?
This page covers what Smith.ai costs. The full feature-by-feature comparison — who answers, texting, booking, transfers, and switching steps — lives on the alternative page.
Smith.ai vs PhoneMachine →FAIR QUESTIONS
Smith.ai pricing, asked plainly.
How much does Smith.ai cost per month?
As of July 2026, reported rates are $97.50/month for the AI Receptionist (30 calls) and $292.50–$1,950+/month for human virtual receptionist plans (30–300 calls), plus roughly $9.75 per additional call. Smith.ai no longer publishes prices on its site, so confirm with their sales team.
Does Smith.ai charge per call or per minute?
Per call. Each answered call counts against your monthly quota regardless of duration, and calls beyond the quota bill at a per-call overage rate (reported around $9.75–$10.50 on human plans).
Why doesn’t Smith.ai show pricing on its website anymore?
We can’t speak for them — but as of July 11, 2026, smith.ai/pricing and its plan-specific pricing pages display a contact form instead of numbers. Gated pricing typically means quotes are tailored (and negotiable). If you want a public rate card, PhoneMachine publishes every price at phonemachine.ai/pricing.
What’s the flat-rate alternative to Smith.ai?
PhoneMachine answers 24/7 on flat plans from $39/mo billed annually — 120 to 600 included AI minutes, no per-call fees, bilingual English/Spanish, texting and booking included. See the full comparison at /compare/smith-ai-alternative.
THE ONLY DEMO THAT MATTERS
Hear the flat-rate alternative answer.
7-day free trial · cancel anytime · keep your number