Honest comparison · facts checked 2026-09-10
The Goodcall alternative
that keeps your call history.
Goodcall made AI phone agents easy to build. But per-unique-caller billing, capped contact lists, and 7-day data retention on the entry plan are real constraints. PhoneMachine Starter is $49/month for 75 answered calls, 100 SMS segments, 2 team members and 1 number. Growing is $99/month for 200 calls, 300 SMS segments, 5 team members and 2 numbers. Additional calls are $0.50 and SMS segments are $0.03. Pro, including power dialing and outbound campaigns, is quoted. Carrier registration and campaign fees are separate at cost.
Goodcall charges per agent ($79–$249/mo) plus $0.50 per unique customer past your tier cap (100–500), and its Starter plan keeps call details for only 7 days. PhoneMachine Starter is $49/month for 75 answered calls, 100 SMS segments, 2 team members and 1 number. Growing is $99/month for 200 calls, 300 SMS segments, 5 team members and 2 numbers. Additional calls are $0.50 and SMS segments are $0.03. Pro, including power dialing and outbound campaigns, is quoted. Carrier registration and campaign fees are separate at cost.
WHY PEOPLE LOOK FOR AN ALTERNATIVE
Where Goodcall costs you
more than money.
Your call history shouldn’t expire
Goodcall’s Starter plan retains call and customer details for 7 days; Growth for 30. Those records are your CRM — the AI summary from March matters in June. PhoneMachine keeps every summary, transcript, and recording for as long as you’re a customer, on every plan.
Per-customer billing is per-call billing in disguise
Past your cap (100, 250, or 500 unique callers), Goodcall bills $0.50 per new customer who phones you. PhoneMachine Starter is $49/month for 75 answered calls, 100 SMS segments, 2 team members and 1 number. Growing is $99/month for 200 calls, 300 SMS segments, 5 team members and 2 numbers. Additional calls are $0.50 and SMS segments are $0.03. Pro, including power dialing and outbound campaigns, is quoted. Carrier registration and campaign fees are separate at cost.
A phone agent isn’t a phone system
Goodcall is the answering agent. PhoneMachine includes the rest: two-way SMS inbox with AI replies, missed-call text-back, voicemail with transcription, digital fax, team seats with shared inboxes, and warm transfer with a yes/no gate.
AT A GLANCE
Goodcall vs PhoneMachine.
| Goodcall | PhoneMachine | |
|---|---|---|
| Pricing model | Per agent + per unique customer over cap | Personal $19/month: 30 calls; Starter $49/month: 75 calls; Growing $99/month: 200 calls; Pro quoted |
| Starting price | $79/mo per agent ($66 annual) | Personal $19/month: 30 calls; Starter $49/month: 75 calls; Growing $99/month: 200 calls; Pro quoted |
| Usage cap | 100–500 unique customers, then $0.50 each | Personal $19/month: 30 calls; Starter $49/month: 75 calls; Growing $99/month: 200 calls; Pro quoted |
| Call records retention | 7 days (Starter) / 30 days (Growth) / unlimited (Scale) | Kept on every plan |
| Two-way texting inbox | SMS workflows | Included inbox and call records; outbound automation on Pro (contact us) |
| Missed-call instant text-back | ✗ | ✓ |
| Warm transfer with screening gate | Call routing | ✓ "Connect?" yes/no before your phone rings |
| Books to Google Calendar mid-call | ✓ (integrations) | ✓ native |
| Voicemail, fax, team video | ✗ | ✓ included |
| Free trial | ✓ | Sign up online in minutes |
Competitor details from their published pricing as of 2026-09-10 — always confirm on their site.
THE PRICING, SIDE BY SIDE
What each one actually costs.
Goodcall
- Starter: $79/mo per agent — 100 unique customers, 1 logic flow, 7-day data retention
- Growth: $129/mo per agent — 250 customers, 30-day retention
- Scale: $249/mo per agent — 500 customers, unlimited retention
- Overage: $0.50 per unique customer past your cap
- Annual billing saves 15% ($66/$108/$208)
PhoneMachine
- Personal: $19/month — 30 answered calls, 50 SMS segments, 1 team member, 1 number
- Starter: $49/month — 75 answered calls, 100 SMS segments, 2 team members, 1 number
- Growing: $99/month — 200 answered calls, 300 SMS segments, 5 team members, 2 numbers
- Pro: contact us for power dialing, outbound campaigns and larger allowances
- Additional answered calls: $0.50 each; additional SMS segments: $0.03 each
- Additional standard numbers: $5/month; carrier registration and campaign fees separate at cost
- Sign up online in minutes. Existing subscriptions retain their terms.
WHEN GOODCALL IS THE RIGHT CALL
Goodcall deserves credit for its no-code agent builder — if you want to visually design complex call logic flows yourself and you mostly serve a small set of repeat callers, it’s a capable product with genuinely unlimited minutes.
SWITCHING IS A FORWARDING RULE
Try it before you
move anything.
Call the demo line
Dial (888) 729-0139 right now — no signup — and grill the AI the way your customers would.
Trial on a test line
7 days free on a sandbox number. Your real line, and your Goodcall service, stay untouched.
Forward your number
One forwarding rule and you’re live. Port the number fully whenever you’re ready — it stays yours either way.
FAIR QUESTIONS
Goodcall vs PhoneMachine, asked plainly.
What’s the main difference between PhoneMachine and Goodcall?
Goodcall sells an AI phone agent priced per unique caller, with data retention limits by tier. PhoneMachine Starter is $49/month for 75 answered calls, 100 SMS segments, 2 team members and 1 number. Growing is $99/month for 200 calls, 300 SMS segments, 5 team members and 2 numbers. Additional calls are $0.50 and SMS segments are $0.03. Pro, including power dialing and outbound campaigns, is quoted. Carrier registration and campaign fees are separate at cost.
Does Goodcall really delete call details after 7 days?
As of June 2026, Goodcall’s published Starter plan lists 7-day call and customer detail retention, Growth lists 30 days, and Scale is unlimited. Verify current terms at goodcall.com. PhoneMachine retains your records on every plan.
Is PhoneMachine harder to set up than Goodcall?
No — it’s a form, not a flow builder. Describe your business, pick a voice, forward your number; most owners are live in about five minutes. Structured intake for 60+ industries is pre-built.
Can I hear PhoneMachine before signing up?
Yes — call (888) 729-0139 and the AI itself answers. Then start a 7-day free trial on a test line.
THE ONLY DEMO THAT MATTERS
Let the AI make its own case.
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